Customized Automated Collection Systems

In large volume commercial environments, automated collection systems can greatly increase the effectiveness of the collection staff and significantly reduce DSO. Normally to be effective, these systems need to be tailored to your specifications and needs.

C/LECT ® Consulting has written various systems to automate the collection process. By applying one of our customized solutions, your collection efforts will be greatly enhanced.

Online Collection Focus Targets Customers

·         Using your own report writer package, any variety of selection criteria can be incorporated into C/LECT’s Focus oriented Online Collection System. By allowing any number of focuses and the priority you set for each customer within the focus, you have the ultimate in flexibility in the collection process.

High Volume Batch Faxing of Customer Correspondence

·         By faxing customer statements, dunning letters, chargeback invoices, etc., not only will your postage costs be substantially reduced, but the customer?s turnaround time of these documents can be reduced significantly to ultimately improve cash flow. The major problem with PC based systems is multiple attempts on failed faxes, which are generated automatically. C/LECT has a solution to automate re-faxing and follow-up printing.

Customized Dunning Letters and Processes

·         Collection letters have much more impact if they have a personalized appearance instead of a computer generated look. C/LECT’s Solution is to define the letters to look just like a PC letter, automatically establishing the dunning selection criteria and cycles. Create correspondence on standard company letterhead and envelopes. These can even be outsourced for signature, stamping and mailing. Having your customers receive very personalized letters in a totally hands off environment will greatly increase your cash flow, while keeping costs under control.

Online Collection Management Review

·         Two major problems with management of collection activities are results are hard to gauge in the short term and calculating the numbers can be extremely time consuming. C/LECT has designed a Collection Management Review System which tracks the collectors daily activities, allowing the manager to easily review their current work load and results. The collectors’ numbers are also displayed and recalculated daily. Numbers are accumulated by periods and rolled up by managers. The performance criteria is totally defined to your standards.